Name: JW Marriott Surabaya
Address: Jalan Embong Malang 85-89, Surabaya, 60261, ID
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.5

Surabaya East Java

Check in 2:00 PM

Check out 12:00 PM

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 5 minutes drive to Tunjungan Plaza.

Make yourself at home in one of the 407 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.

See all nearby hotels

Property Details

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

Dry cleaning/laundry service
Gift shops or newsstand
Train station pickup (surcharge)
Comprehensive recycling policy
Proposal/romance packages available
Vegetarian breakfast available
Biodegradable/compostable stirrers
Free reception
Pool umbrellas
Number of meeting rooms - 14
No single-use plastic stirrers
Conference space size (meters) - 12308
Free WiFi
Number of bars/lounges - 1
Number of hot tubs - 1
Number of outdoor pools - 1
Wheelchair accessible parking
Tours/ticket assistance
Internet access - wireless
Airport transportation - pickup (surcharge)
Free shopping center shuttle
Comprehensive food waste policy
Energy-saving switches
Vegetable garden
At least 80% of all lighting comes from LEDs
Accessible airport shuttle
Recycling
LED light bulbs
Vegan menu options available
Vegetarian menu options available
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Multilingual staff
Conference center
Breakfast available (surcharge)
Evening entertainment
Wheelchair-accessible meeting spaces/business center
Barbecue grill(s)
Number of coffee shops/cafes - 1
Coffee/tea in common areas
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Rooftop garden
Wheelchair accessible (may have limitations)
Banquet hall
Ballroom
Express check-in
Assistive listening devices in meeting rooms
Change of bed sheets (on request)
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible pool
Health club
Picnic area
Garden
Free newspapers in lobby
Wedding services
24-hour fitness facilities
Shopping mall on site
Art gallery on site
Couples/private dining
Children's toys
Water-efficient showers only
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 4
Housekeeping on request
Smoke-free property
Safe-deposit box at front desk
Snack bar/deli
Sauna
Children's pool
Steam room
Free self parking
Conference space
Valet parking (surcharge)
Terrace
Computer station
Wheelchair accessible path of travel
ATM/banking
Conference space size (feet) - 132482
24-hour business center
Concierge services

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 17 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Executive Lounge]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Children age 5 and younger are not permitted to access the Executive Lounge.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Tunjungan Plaza - 0.5 km / 0.3 mi
BG Junction - 0.9 km / 0.5 mi
Joko Dolog Statue - 1.3 km / 0.8 mi
Grahadi - 1.5 km / 0.9 mi
Sharp Bamboo Monument - 1.6 km / 1 mi
Surabaya Youth Center - 1.6 km / 1 mi
Taman Hiburan Rakyat - 1.8 km / 1.1 mi
Balai Pemuda - 2 km / 1.2 mi
Grand City Surabaya - 2 km / 1.2 mi
Surabaya Plaza Shopping Mall - 2 km / 1.3 mi
Heroic Monument - 2 km / 1.3 mi
Surabaya Grand Mosque - 2 km / 1.3 mi
Old City - 2 km / 1.3 mi
Masjid al Akbar - 2 km / 1.3 mi
Arab Quarter - 2 km / 1.3 mi
The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.4 km / 12.1 mi

One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.

Hotel policies

General

Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Essential workers only - NO

Pets

Service animals not allowed
Pets not allowed

Other charges

Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
Airport shuttle fee: IDR 600000 per person
Valet parking fee: IDR 100000 per stay
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Jalan Embong Malang 85-89, Surabaya, East Java 60261, Indonesia

See all nearby